CUC Telephone Systems

Engineering Your Technology Foundation.

 
We are pleased to announce that we are the Ohio's provider for AltiGen Communications. AltiGen Communications is a leading provider of affordable VoIP phone systems for credit unions.

The major benefits of AltiGen's VoIP phone systems for banks include: enhanced customer service capabilities, integrated business continuity and disaster recovery services, reduced operating costs, unified branch offices, and improved efficiencies. Now you can get a VoIP phone system for your credit union installed and configured by a technology company that focuses on and understands credit unions, Credit Union Consulting of Ohio, Inc. 

Reduce costs

• Reduce service call costs and speed changes using AltiGen's easy self-administration.
• Eliminate long distance costs between branches using AltiGen's integrated and reliable VoIP technology.
• Effectively utilize employee resources by routing customer calls across branches.
• Reduce travel costs and improve communications with the integrated"Meet Me" conference bridge.
• Buy only what you need with AltiGen's scalable software model and pay as you grow.

Unify branch locations

• Help your members reach the right person the first time.
• Centrally manage all branches easily.
• Communicate as if everyone was in the same branch.  

Enhance your credit Union and Better utilize employees remotely and across locations

• Provide employees access to an important business tool - their phone -anywhere with AltiGen's Mobility solutions.
• Unify your messaging with your current email platform as well as compatibility to Microsoft Exchange 2007®.
• Route and queue customer calls across multiple branches at the same time.
• Allow employees with advanced skills to be shared across all locations.
• Create transparency by allowing managers who travel to log into phones at any branch and immediately activate it as their own extension  

Built in Compliance for Disaster Recovery and Business Continuity    

• Administration tool is accessible through the Internet to create messages instantaneously to keep customers and employees informed; ideal for weather problems and other unplanned outages.
• Mobility solutions allow employees to continue to serve customers.
• Complete system back-up.
• Hot spot and hosted services.

Improve customer service and retention "Increasing customer retention by just 5% can increase profits by 100%"- Harvard Business Review 

• Automatically route member questions to the person in the credit union best able to answer them.
• Maintain high member service by monitoring and coaching member service calls.
• Centralized Call Recording ensures uniform member experience when used for training and quality assurance.
• Identify problems before they become serious using centralized call recording.
• Track calling activity to ensure the right resources are available during peak times to keep members happy.

Increase member base and revenues  

• Reduce transaction times and increase transaction volumes with intelligent call routing.
• Measure marketing program effectiveness using Call Detail Reporting.
• Generate referrals by maintaining a well-trained and monitored member services team.
• Increase cross selling opportunities by linking calls with member data

Finally, someone who understands telephone systems, credit unions, and computers

Is your credit union's telephone system helping you or holding you back? Changing options for voice mail, digital faxes, voice over Internet, interactive voice response, can offer real productivity gains--in the right situations. How do you know what is best for your credit union?

CUC Can Help

We take a big picture approach to telephone technology and apply it to credit unions. Because we are a small business, we know that you want a real world system that really works, today.

Strategy and Planning

As the division between telephones, computers, and the Internet becomes blurred, you need a clear strategy to wisely use todays telephone technology while preparing to take advantage of tomorrows advances. We can help you decide whats appropriate for your credit union today, and then develop a long-range plan for your future.

The Next Step is Up to You!

Call us to set up an evaluation of your current phone system and usage.